Last Updated: April 2026
🔍 Fast Track: Complaint Status
Jab aap ICICI Bank mein koi complaint ya request (jaise KYC ya Card Block) register karte hain, toh aapko ek 10-12 digit ka **Service Request (SR) number** milta hai. Is number se aap kabhi bhi online progress dekh sakte hain.
Tracking Methods
iMobile Pay App
'Services' > 'Check Status' > 'Track Service Request' par jayein.
NetBanking
'Customer Service' > 'Service Requests' > 'Track your Service Request' select karein.
Regulatory Standards: Timelines for resolving banking complaints and service requests are governed by the RBI's Charter of Customer Rights. View the official guidelines on grievance redressal timelines here: RBI Master Direction on Customer Service and Redressal (Updated 2026) .
Resolution Timelines: Kitna Time Lagega?
| Service Request Type | Expected Time |
|---|---|
| Debit/Credit Card Blocking | Instant / 24 Hours |
| Failed UPI/ATM Transaction | T+3 to T+7 Working Days |
| Fraud Transaction Dispute | 30 - 45 Days |
💡 Status Ka Matlab Samjhein
Bank ki backend team aapke data ko verify kar rahi hai.
Action liya ja chuka hai. Kripya apna bank balance check karein.
Frequently Asked Questions (FAQs)
🆔 Service Request (SR) number kya hota hai?
SR number ek unique 10-12 digit ka tracking ID hota hai jo har complaint ya service request ke liye generate kiya jata hai.
📩 Agar SR number na mile toh kya karein?
Aam taur par ye SMS/Email par turant aata hai. Agar nahi mila, toh customer care par call karke apna mobile number batayein aur SR number dobara mangein.
⏱ Complaint solve hone mein kitna time lagta hai?
Ye issue par depend karta hai. Card block/KYC 24-48 ghante mein ho jate hain, lekin fraud dispute mein 30-45 din lag sakte hain.
🔄 Status 'In Progress' ka kya matlab hai?
Iska matlab hai ki bank ki relevant team aapki request par kaam kar rahi hai aur investigation chalu hai.
🚫 Kya 'Closed' status ka matlab issue solve ho gaya hai?
Zaroori nahi. 'Closed' ka matlab hai ki request process ho gayi hai. Resolution positive hai ya negative, ye details mein check karein.
🏛️ Resolution se satisfied na hone par kya karein?
Aap Level 2 par Nodal Officer ko mail kar sakte hain ya 30 din baad RBI Ombudsman se sampark kar sakte hain.
📲 SMS se status kaise check karein?
Bank ke official number par status keyword aur SR number likh kar bhejein (Suvidha availability check karein).
📅 SR number kab tak valid rehta hai?
Aam taur par complaint solve hone ke kuch mahino baad tak records mein SR number active rehta hai.
Status update nahi ho raha?
Agar aapka SR number 7 working days se zyada 'In Progress' hai, toh aap Nodal Officer ko escalate kar sakte hain.