Last Updated: April 2026
Agar aapka ICICI bank account KYC pending ki wajah se restrict ho gaya hai, toh aap ise ghar baithe online update kar sakte hain. RBI guidelines ke mutabiq, banks ko periodically apne customers ki identity verify karni hoti hai.
Is guide mein hum iMobile Pay aur NetBanking ke zariye KYC update karne ka step-by-step process samjhayenge, taaki aapka account active rahe aur aapki banking services stop na hon.
💡 Quick Guide: ICICI Re-KYC Update
Re-KYC ek mandatory process hai jise aap iMobile app ya NetBanking se sirf 5 minute mein initiate kar sakte hain. Isse aapka account restrictions se bacha rehta hai aur seamless banking chalu rehti hai.
📌 Action: Agar details same hain toh 'Self-Declaration' submit karein, aur agar address badalna hai toh Video KYC ka rasta chunein.
Re-KYC Kyu Zaroori Hai?
RBI ke niyamo ke mutabiq, customers ko periodically apna details jaise Address, Aadhaar aur PAN verify karwana hota hai. Agar yeh nahi kiya jata, toh bank Debit/Credit transactions restrict kar sakta hai.
Official Reference: Banking KYC norms are governed by RBI’s Master Direction. You can read the official guidelines here: RBI Master Direction - KYC Direction, 2016 (Updated 2024-26) .
ICICI KYC Update: Choose Your Method
Digital Channels
Fastest method if your personal details (Address/Mobile) have not changed.
Video KYC
Best if you need to update your address or mobile number from home.
Branch Visit
Required if your account is already fully frozen or digital methods fail.
Step-by-Step: Digital KYC Update
📱 Option A: via iMobile Pay App
Login: Apna 4-digit login PIN ya fingerprint use karke iMobile app open karein.
Navigate: Home screen par 'Services' icon par click karein aur phir 'Insta Services' select karein.
KYC Action: 'Re-KYC' option par click karein. Agar koi detail change nahi hai, toh 'Submit' button dabayein.
💻 Option B: via NetBanking Portal
Portal Login: icicibank.com par jakar apni User ID aur Password se login karein.
Service Request: Top menu mein 'Customer Service' tab select karein aur 'Service Requests' par click karein.
Submission: 'Updation of KYC' select karein aur screen par aa rahi instructions ko follow karke confirm karein.
Pro Tip: Online update karne ke baad, bank verification mein 24-48 working hours le sakta hai. Reactivation ka SMS aane tak wait karein.
🎥 Method 2: Video KYC (V-KYC)
Agar aapko apna Address ya Mobile Number update karna hai, toh Video KYC ka rasta chunein.
- Bank officer ke saath video call initiate karein.
- Original PAN Card aur ek blank paper saath rakhein.
- Officer aapka live photo aur signature verify karega.
🏢 Method 3: Branch Visit
Un users ke liye jinka account pehle se Freeze hai ya digital verification kaam nahi kar rahi.
Home Branch jaakar Aadhaar aur PAN ki physical copies submit karein. Reactivation letter bharna zaroori hai agar account frozen hai.
KYC Not Updating? Escalation Process
Agar Online KYC fail ho jaye, toh ye steps follow karein:
1. Email Support: customer.care@icicibank.com par issue report karein.
2. Branch Visit: Nearest ICICI branch mein physical documents submit karein.
3. Nodal Officer: Agar 7 din mein solve na ho, toh Principal Nodal Officer ko escalate karein.
Frequently Asked Questions (FAQs)
🔑 ICICI Re-KYC online kaise karein?
Aap iMobile Pay app ya Internet Banking mein 'Service Requests' section mein jaakar 'Update KYC' option se online process poora kar sakte hain.
⏱️ KYC update hone mein kitna time lagta hai?
Online update karne par aam taur par 24 se 48 working hours lagte hain, jabki branch se process karne mein 2-3 working days lag sakte hain.
📄 Kaunse documents zaroori hain?
Aapko apna PAN Card aur Aadhaar Card (mobile se link hona chahiye) ki zaroorat padegi. Address change ke liye latest electricity bill ya gas bill bhi lag sakta hai.
🎥 Video KYC kya hai?
Agar aapki details badal gayi hain, toh bank officer ek video call par aapke original documents verify karke KYC update karta hai.
🚫 KYC update na karne par kya hoga?
Aapka account temporarily 'Freeze' ya 'Restrict' kiya ja sakta hai, jisse aap ATM, UPI ya NetBanking transactions nahi kar payenge.
🏢 Kya Home Branch jana zaroori hai?
Nahi, agar aapka mobile number Aadhaar se link hai toh online process best hai. Branch sirf tabhi jayein agar online verification fail ho rahi ho.
📲 iMobile app se KYC kaise check karein?
App mein login karke 'Service Requests' mein 'Check KYC Status' par click karein. Wahan aapko dikh jayega ki aapka KYC valid hai ya pending.
⚖️ Kya KYC ke liye bank call karta hai?
Bank KYC pending hone ki info SMS ya Email par deta hai. Savdhaan rahein, bank kabhi bhi call par aapse OTP ya password nahi mangega.
📌 Note: ICICI Bank never asks for OTP or PIN during the KYC process. Stay Alert!