📞 Primary 24/7 Helplines
Select Option 1 for Reporting
Department-Wise Contact Details
| Department | Contact Method |
|---|---|
| Retail Banking | customer.care@icicibank.com |
| Wealth Management | wealthcare@icicibank.com |
| Demat Services | dematcare@icicibank.com |
NRI Global Helplines (24/7)
NRIs calling from India can use the dedicated toll-free: 1800 102 5600.
Corporate & Agri Banking
- Corporate Banking Support 1860 120 6699
- Wealth Management Support 1800 103 8181
- Registered Office (Vadodara) 0265 672 2222
Registered Office
ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara, Gujarat 390007.
Corporate Office
ICICI Bank Towers, Bandra-Kurla Complex (BKC), Mumbai, Maharashtra 400051.
Loan & Product Helplines
🏠 Home & Personal Loans
1860 120 7777
Timings: 8:00 AM - 8:00 PM
🚗 Car & Two-Wheeler Loans
1800 1080
Select 'Loan Services' on IVR
🛣️ ICICI FASTag Support
1800 2100 104
Dedicated 24/7 Toll-Free
Rewards & Offers Support
Reward Points Redemption
Points redeem karne ke liye 'Reward For Me' portal par jayein ya customer care ko call karke catalogue order karein.
Helpline: 1800 1080 (Option 3)
Merchant Offer Queries
Amazon/Flipkart sales ya offline cashback offers ke liye official offers page check karein.
View Current Offers ➔Personal Loan Support
Basic Eligibility Criteria
- Age: 23 to 58 years.
- Salary: Min. ₹30,000 net monthly income.
- Experience: Min. 2 years in current profession.
- CIBIL Score: 750+ preferred for better rates.
Documents Required
- ID Proof (Aadhaar/PAN/Voter ID).
- Residence Proof (Electricity bill/Rent agreement).
- Last 3 months Salary Slips.
- Last 6 months Bank Statement.
Insta-Loan Support: Pre-approved offers ke liye iMobile app par 'Offers' section check karein.
Rewards & Redemption Support
Reward Points Value
Aam taur par 1 Point ki value ₹0.25 hoti hai. Aap in points ko statement balance (cash) ya gift vouchers ke liye use kar sakte hain.
Redemption Channels
- iMobile App > Cards > Reward Points.
- NetBanking > Cards > Reward Points Redemption.
- Call 1800 1080 for offline catalogue order.
Agri, Demat & Insurance Support
🌾 Agri Banking
Kisan Credit Card (KCC) aur Tractor Loans ke liye:
1800 103 8181📈 Demat & Trading
Equity, Mutual Funds aur Trading account support:
1800 102 3377🛡️ Insurance Support
Life aur General Insurance policy queries:
1860 266 7766Digital Support Channels
Agar aap call nahi karna chahte, toh aap in methods ka use kar sakte hain:
Twitter (X) Support
Aap apni query @ICICIBank_Care par tweet kar sakte hain. Kripya public post mein apni personal details (Account/CVV) share na karein.
Postal Address
Grievance Redressal Cell: ICICI Bank Ltd, Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.
⚠️ Safe Banking Alert
ICICI Bank aapka PIN, OTP, ya CVV kabhi nahi mangta. Agar aapko niche diye gaye numbers se call aata hai, toh hi samjhein ki wo Bank se hai:
Fraud report karne ke liye National Cyber Crime helpline 1930 par turant call karein.
Expected Resolution Time
| Service Type | Processing Time |
|---|---|
| Cheque Book Request | 3 Working Days |
| Address Change (Online) | 1-2 Working Days |
| Debit Card Re-issuance | 7 Working Days |
Ask iPal (Chatbot)
ICICI Bank website aur iMobile app par iPal se 24/7 chat karke queries solve kar sakte hain.
Smart Lock Feature
Emergency mein NetBanking, iMobile ya UPI ko ek click mein lock karne ke liye 'Smart Lock' use karein.
General Support FAQs
📞 ICICI Bank ka primary toll-free number kya hai?
Retail customers ke liye primary number **1800 1080** hai, jo 24/7 available hai.
📧 ICICI Bank ko official email kaise karein?
Aap **customer.care@icicibank.com** par email bhej sakte hain. Kripya apna Registered Mobile Number aur SR number (agar hai) mention karein.
💬 Kya ICICI Bank WhatsApp Banking provide karta hai?
Haan, aap **86400 86400** par 'Hi' bhej kar WhatsApp banking start kar sakte hain.
🏧 ATM card kho jane par kya karein?
Turant iMobile app se card block karein ya **1800 1080** par call karke block request dalein.
🏦 Bank branch ke timings kya hote hain?
Aam taur par ICICI branches **9:30 AM se 3:30 PM** tak open rehti hain. Lunch timings branch ke mutabiq alag ho sakte hain.
📝 Complaint SR status kaise track karein?
Aap iMobile app ya NetBanking ke 'Service Request' section mein ja kar status check kar sakte hain.
🌍 International calling ke liye kaunsa number hai?
Overseas customers ke liye dedicated helpline **+91-40-7140 3333** hai (charges applicable).
⚖️ Complaint escalate karni ho toh?
Agar customer care se solution nahi milta, toh aap Nodal Officer ko contact kar sakte hain.